Frequently Asked Questions


Retail Depository

Permalink to answer

Silver Bullion Retail Shop
9 Raffles Boulevard #01-108
Millenia Walk
Singapore 039596

Operating Hours:
Daily: 10:00 am- 9:00 pm
Open Daily (except Lunar New Year)
 

Silver Bullion Office @ The Reserve Vault
6 Changi South Street 3
Level 4, The Reserve Vault
Singapore 486128

Operating Hours:
Mondays to Fridays: 10:00 am-5:30 pm
Closed on weekends and public holidays

For directions, please visit this link: https://www.silverbullion.com.sg/Info/VisitUs

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

Our Products

Permalink to answer


A "Pre-Order" status means that all currently available bullion has already been purchased by other customers, and additional stock is currently being sourced from a refiner/mint. As all customer orders must be fully backed by physical bullion, new orders are placed on pre-order until the incoming bullion arrives.

Once your order is confirmed, your price is locked in and will not change while the order remains on pre-order status.

After the bullion is received, the following steps will take place:

Retail Collection Orders

  • You will receive a separate notification once the bullion is ready for collection.
  • Your order will remain open until the collection has been completed.

S.T.A.R. Storage Orders

  • The bullion will be assigned to your S.T.A.R. Storage Account once it becomes available.
  • The pre-order status will be removed automatically upon assignment.
  • You will receive an Order Completion notification and invoice confirming the assignment.

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

 

Permalink to answer


"IPM" stands for Investment Precious Metal, a classification used by the Singapore Customs to identify bullion that qualifies for GST exemption.

Since 1 October 2012, qualifying investment-grade gold, silver, and platinum bullion may be imported, bought, and sold in Singapore without Goods and Services Tax (GST). Bullion that meets the IPM criteria is considered GST-exempt, while bullion that does not qualify is classified as non-IPM and remains subject to GST (currently 9%).

As Singapore does not impose capital gains tax, the distinction between IPM and non-IPM primarily affects GST treatment.

IPM Qualification Criteria
To qualify as an Investment Precious Metal, bullion must satisfy all of the following requirements:

  • Purity of silver, gold, and platinum should be 99.9%, 99.5% and 99% respectively.
  • Is capable of being traded on the international bullion market (see detailed criteria below).
  • Bears a mark or characteristic that is internationally accepted as guaranteeing its quality.
  • Trades at a price based on the spot price of the metal it contains.

Additional Criteria

  • Only selected investment-grade bullion coins qualify for GST exemption. Numismatic and collectible coins generally do not qualify. [See More]
  • Only bars produced by current or former accredited refiners of the London Bullion Market Association (LBMA) or the London Platinum and Palladium Market (LPPM) qualify for GST exemption.
  • Additional refiners may also be approved by the relevant Singapore authorities for IPM qualification.

As a Singapore Bullion Market Association (SBMA) member, Silver Bullion Pte Ltd, along with the Singapore Mint and UOB, were selected in the second quarter of 2012 by the Ministry of Finance to provide feedback on the type of investment-grade coins that will be tax-exempt. We are proud to note that with our subscribers' help and submitted feedback (see July 2012 newsletter), the Ministry of Finance has reinstated the Silver & Platinum American Eagle coins as tax-exempt. The American Gold Eagle coins remain taxable due to the minimum purity requirement.

Read more about Investment Precious Metals here: https://www.silverbullion.com.sg/AboutSingaporeInvestmentPreciousMetals.aspx

 

Permalink to answer

These coins are classified as Investment Precious Metals (IPM) and are GST-exempt in Singapore:

List of qualifying gold coins:

  • (i) America Buffalo
  • (ii) Australia Kangaroo Nugget
  • (iii) Australia Lunar
  • (iv) Austria Philharmonic
  • (v) Canada Maple Leaf
  • (vi) China Panda
  • (vii) Malaysia Kijang Emas
  • (viii) Mexico Libertad
  • (ix) Singapore Lion (by Singapore Mint)
  • (x) United Kingdom Britannia (Minted 2013 onwards)
  • (xi) Canada Call of the Wild series
  • (xii) United Kingdom Lunar
  • (xiii) United Kingdom The Queen's Beasts series
  • (xiv) Australia RAM Kangaroo
  • (xv) Australia Dragon Rectangular
  • (xvi) United Kingdom Royal Arms
  • (xvii) United Kingdom Myths and Legends series
  • (xviii) United Kingdom The Royal Tudor Beasts series

List of qualifying silver coins:

  • (i) America Eagle
  • (ii) Australia Kookaburra
  • (iii) Australia Koala
  • (iv) Australia Lunar
  • (v) Austria Philharmonic
  • (vi) Canada Maple Leaf
  • (vii) China Panda
  • (viii) Mexico Libertad
  • (ix) United Kingdom Britannia (Minted 2013 onwards)
  • (x) Armenia Noah’s Ark
  • (xi) Australia Kangaroo
  • (xii) Australia Saltwater Crocodile
  • (xiii) Canada Birds of Prey series
  • (xiv) Canada Wildlife series
  • (xv) United Kingdom Lunar
  • (xvi) United Kingdom The Queen's Beasts series
  • (xvii) Australia Funnel-Web Spider
  • (xviii) Canada Superman™ S-Shield
  • (xix) Canada Tree of Life
  • (xx) South Africa Krugerrand
  • (xxi) Australia Dragon Rectangular
  • (xxii) United Kingdom Royal Arms
  • (xxiii) Canada Creatures of the North series
  • (xxiv) Canada Goose
  • (xxv) United Kingdom Myths and Legends series
  • (xxvi) United Kingdom The Royal Tudor Beasts series

List of qualifying platinum coins

  • (i) America Eagle
  • (ii) Australia Koala
  • (iii) Australia Platypus
  • (iv) Canada Maple Leaf
  • (v) Austria Philharmonic
  • (vi) United Kingdom Britannia
  • (vii) United Kingdom Lunar
  • (viii) United Kingdom The Queen’s Beasts series
  • (ix) Australia Kangaroo
  • (x) Australia Lunar
  • (xi) United Kingdom Royal Arms
  • (xii) South Africa Big Five series
  • (xiii) United Kingdom The Royal Tudor Beasts series
     

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

 

Permalink to answer

For bullion bars, Investment Precious Metal (IPM) status is determined primarily by the refiner (manufacturer) and whether the bar meets the basic IPM qualifying criteria.

Gold and Silver Bars
Gold and silver bars qualify as IPM if they are produced by a refiner that appears on the current or former Good Delivery List of the London Bullion Market Association (LBMA).

Platinum Bars
Platinum bars qualify as IPM if they are produced by a refiner that appears on the current or former Good Delivery List of the London Platinum and Palladium Market (LPPM).

Important Clarification
IPM status is not limited to standard Good Delivery bars, such as 400 oz gold bars or 1,000 oz silver bars. Any bar produced by a qualifying refiner may qualify as IPM, provided it also satisfies the applicable criteria. For example, the popular 100 oz Nadir silver bars are GST-Exempt as they fulfill all basic qualifying criteria and Nadir is a refiner on the LBMA Good Delivery list. Credit Suisse branded gold bars are also tax-exempt as they fulfill the basic qualifying criteria and are refined by "Valcambi SA" which uses the logo "Essayeur Fondeur" (see mark on bar) and is a refiner on the LBMA Good Delivery list.

Read more about Investment Precious Metals here: https://www.silverbullion.com.sg/AboutSingaporeInvestmentPreciousMetals.aspx

Not sure whether your bullion bar qualifies as an Investment Precious Metal (IPM)? Contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

Permalink to answer

Our team is available by phone to provide assistance and answer any questions. However, all orders must be submitted through our website in your Silver Bullion Account.

As precious metal prices fluctuate continuously throughout the trading day, orders are accepted exclusively through our online platform to ensure accurate price locking, immediate order confirmation, and a secure record of the transaction. This allows all customers to receive the same transparent and efficient trading experience.

Our customer support team is available:
Monday to Friday: 7:00 AM – 2:00 AM (Singapore Time)
Saturday: 9:00 AM – 1:00 PM (Singapore Time)
Closed on Singapore public holidays

Looking to get started? Here are the guides for placing orders,

 

Permalink to answer

The troy ounce is the internationally recognised standard unit used for pricing and trading precious metals such as gold, silver, and platinum, ensuring consistency across global markets. The "oz" displayed on our website refers to a troy ounce, the standard unit of weight used internationally for precious metals such as gold, silver, platinum, and palladium.

1 troy ounce = 31.103 grams

On the other hand, the avoirdupois ounce, commonly known as the standard ounce (oz), is the unit of weight used in the United States for most everyday items, including food, consumer goods, and household products.

1 avoirdupois ounce (AVDP) = 28.350 grams

Precious metals such as gold, silver, platinum, and palladium are not measured using standard ounces. Instead, they are weighed in troy ounces, which are heavier at 31.10 grams, providing a consistent international standard for bullion trading.

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

 

Permalink to answer


Yes, we can facilitate large transactions involving substantial quantities of gold, subject to regulatory, compliance, and settlement requirements.

However, prospective clients should be aware that the gold industry is frequently targeted by fraudsters. We receive numerous enquiries involving purported multi-million-dollar transactions and multi-ton gold deals. The majority of these enquiries are not genuine. Typically, these scammers do not approach us directly but instead reach out to intermediaries to set up the "transaction" for them. Very often, we receive numerous emails, sometimes calls, from these intermediaries offering multi-million-dollar deals or transactions involving several tons of gold but are unaware of how the gold market works.

I have a customer who wants to BUY/SELL/LEASE several tons of Gold Bars. Can you accommodate such a large deal?
While we appreciate your confidence in the authenticity of your client, and we hope you are right, we kindly request that you take the following into account for your safety before getting in touch with us:

1. Extremely large gold transactions are uncommon
A transaction involving one metric ton of gold is substantial even by professional bullion market standards. In our experience, the overwhelming majority of unsolicited enquiries involving one ton or more of gold are associated with fraudulent schemes rather than genuine commercial transactions.

2. Buyers of this scale have direct market access
One metric ton of gold is worth tens of millions of dollars. Individuals or institutions with the financial capacity to conduct transactions of this size typically have direct relationships with bullion banks, major refiners, or established bullion dealers. They generally do not require unknown intermediaries to facilitate purchases.

3. Claims involving government-scale quantities should be treated with caution
If a party claims to be buying, selling, or arranging transactions involving quantities comparable to national gold reserves, it is prudent to exercise extreme scepticism and conduct extensive due diligence.

As of 2026, the United States holds approximately 8,133 tonnes of gold, while Germany holds approximately 3,350 tonnes. If your customer is asking to buy, sell, or lease amounts in this range, then they are either a central bank, a sovereign wealth fund, or a con artist.

4. Discounts on physical gold are a common warning sign
One of the most common indicators of a gold scam is the promise of gold at a substantial discount to market prices, often accompanied by offers to share commissions or profits. The professional gold market is highly liquid, and genuine sellers can readily sell their bullion at prevailing market prices. Significant discounts are generally not available in legitimate transactions.

5. Advance-fee fraud 
Many scams are designed to persuade victims to invest considerable time and effort into arranging a transaction. Once the victim becomes committed, they are asked to pay relatively small fees for supposed banking charges, legal expenses, customs clearances, certificates, or other administrative requirements. After payment is made, the transaction never materialises.

Large-Scale Transactions
For legitimate large-scale transactions, the following minimum requirements apply:

  • All parties must successfully complete our Know-Your-Customer (KYC) and compliance procedures by getting a S.T.A.R. Verified Account.
  • The order must be placed on our platform according to prevailing rates on our platform.
  • Account must be Pre-Funded.
  • All transactions remain subject to our Terms of Service.

If your client is comfortable with these requirements and can demonstrate the legitimacy of the transaction, please contact us to discuss the opportunity further.

For any questions, please contact us at [email protected].

Payment

Permalink to answer

 

Once an Order or Sellback has been submitted, prices are locked in, and a legally binding agreement is formed between you and Silver Bullion for the purchase or sale of precious metals or other products.

As market prices can fluctuate rapidly, Silver Bullion may immediately undertake transactions, hedging activities, or other arrangements based on your Order or Sellback. For this reason, orders and sellbacks are considered final and cannot be cancelled.

We understand that exceptional circumstances may occasionally arise. At our sole discretion, we may consider requests to cancel an Order or Sellback on a case-by-case basis. Any approved cancellation will be subject to our Market Loss Policy, together with a Cancellation Fee based on the Order or Sellback value.

Cancellation fees are calculated as 5% of the Order or Sellback total (minimum of SGD 45, whichever is higher) with Market Loss charges.

Learn more about our Cancellation and Market Loss Policy: [Learn More]

How Do I Request a Cancellation?
Cancellation requests must be submitted via Secure Notification Message during our normal business hours. Please note that cancellation requests are only considered under exceptional circumstances, and approval is not guaranteed.

 

 

Permalink to answer

No. This is strictly prohibited. To comply with anti-money laundering (AML) and Know-Your-Customer (KYC) requirements, payments must originate from a bank account that matches the ownership of your Silver Bullion account. Third-party payments are not accepted.

The permitted payment source depends on your account type.

Personal Accounts
If your Silver Bullion account is held in your personal name, payment must come from a personal bank account registered solely in your name. Payments from family members, friends, companies, trusts, or joint bank accounts cannot be accepted.

Joint Accounts
If your Silver Bullion account is a joint account, payment may come from:

  • A joint bank account held by the same joint account holders; or
  • A personal bank account belonging to either joint account holder.

Business, Trust, and IRA Accounts
If your Silver Bullion account is held under a company, trust, or IRA, payment must come from a bank account registered under the same entity. Personal bank accounts cannot be used to fund these accounts.

Important:
Payments received from a third party will be returned to the originating account. A processing fee of SGD 50 will be deducted to cover the administrative and banking costs associated with the refund.

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

Permalink to answer

We accept the following currencies for order payments: SGD, USD, EUR, AUD, CAD, CHF, GBP, HKD, or JPY.

Bank Transfers
Bank transfer is the most commonly used payment method and is available for all supported currencies. Please ensure that the payment originates from a bank account that matches the ownership of your Silver Bullion account. Third-party payments are not accepted.

For the latest bank account details and payment instructions, please refer to our Payment Options page: https://www.silverbullion.com.sg/Info/PaymentOptions

Credit and Debit Cards
We accept Visa and Mastercard credit and debit cards for SGD and USD storage orders only. Pickup orders cannot be paid using credit and debit cards. Card payments are processed securely through Stripe.

Please note:

  • Your Silver Bullion Account must be S.T.A.R. Verified.
  • Card payments are limited to SGD 20,000 (or its USD equivalent) per transaction.
  • A credit/debit card processing fee applies.
  • Card payments are available only for SGD and USD orders.

To make a card payment:

  • Step 1: Navigate to the Cash Balance page.
  • Step 2: Click Pay Balance.
  • Step 3: Enter your payment details and submit the payment.

A Payment Successful confirmation page will be displayed once the transaction has been completed.

Important Compliance Notice
As a regulated precious metals dealer, we are required to comply with Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) regulations. For this reason, payments must be made directly by the account holder. Payments received from third parties cannot be accepted. Any refund of a non-compliant payment may be subject to administrative and banking charges.

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

Permalink to answer

 

Yes. Payment must be initiated promptly after placing your order to ensure that your locked-in price can be honoured. 

For Bank Transfers
Please initiate your transfer within two (2) business days. Funds should reach and clear with us within two (2) business days of the order date.

For Cryptocurrency Payments
Please initiate and complete your payment within 20 minutes of placing your order.

For Cash Payments
Full payment must be completed within two (2) business days of the order date.

The requirement to complete the payment also applies to pre-orders. Even if the bullion is not yet available for collection, payment must still be completed within the specified settlement period. Cash-on-collection arrangements are not available.

Why Are Payment Deadlines Important?
Once your order is submitted, the metal price is immediately locked in on your behalf. At the same time, we secure corresponding inventory and pricing commitments with our suppliers, who typically require settlement within two business days. Failure to make payment within the required timeframe may result in late payment charges, order cancellation, or other actions as set out in our Terms of Service.

How Can I Avoid Delays?
To avoid payment-related issues, we recommend initiating payment as soon as possible after placing your order or maintaining a prefunded Cash Balance in your Silver Bullion Account.

What Happens If I Did Not Make Payment And Cancelled The Order?
If payment is not received despite several reminders, your order will be cancelled, which will result in incurring Cancellation and Market Loss charges. Cancellation fees are calculated as 5% of the Order or Sellback total (minimum of SGD 45, whichever is higher), with Market Loss charges. Learn more about our Cancellation and Market Loss Policy: [Learn More]

What Happens if I Did Not Make Payment for Storage Extension Order? 
If payment for Storage Extension Renewal is not made, a late payment fee will apply in accordance with our Schedule of Charges. The late payment fee is 1% per month. Should payment for the Storage Extension remain unpaid despite several reminders, we are authorised to liquidate your precious metal in the quantities required to recover such unpaid charges, including any accrued Late Payment Fee. [Learn More]

 

 

Permalink to answer

 

No. Payment deadlines are based on the order date, not the delivery date. When you place an order, the price is immediately locked in, and we secure the corresponding metal on your behalf. Payment must therefore be completed within the standard settlement period, even if delivery or collection is expected several weeks later.

 

 

Permalink to answer

 

Singapore bank accounts do not use the International Bank Account Number (IBAN) system. Instead, international wire transfers to Singapore are typically routed using the bank's SWIFT/BIC code together with the recipient's bank account number. For transfers to our DBS account, the SWIFT code and account number are sufficient to identify the destination account. Please refer to the full banking instructions on our Payment Options page before initiating your transfer.

 

 

Pricing

Permalink to answer

 

Orders can be priced and settled in SGD, USD, EUR, CHF, HKD, AUD, GBP, CAD, JPY, as well as selected cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), and USD Coin (USDC) For full details on our payment method, you may refer here: https://www.silverbullion.com.sg/Info/PaymentOptions

 

 

Permalink to answer

 

The silver spot price is the current market price at which silver can be bought or sold for immediate settlement. It is typically quoted in US dollars per troy ounce (31.103 grams). Spot prices are determined by global precious metals markets and are influenced by trading activity across major financial centres, including London, New York, and Hong Kong. As these markets operate and prices fluctuate throughout the day, the silver spot price can change continuously.

To reflect current market conditions, we update our prices regularly. This ensures that our pricing remains aligned with the prevailing market value of silver.

In addition, many of our products can be purchased in currencies other than US dollars. As a result, our prices may also change when foreign exchange rates move, even if the underlying silver spot price remains unchanged.

If questions about our prices, please write to us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

Permalink to answer

 

The silver spot price is only updated while major precious metals exchanges are open. During weekends and certain holidays, markets such as COMEX are closed, so the spot price remains unchanged until trading resumes.

 

 

Permalink to answer

 

Understanding Premiums
The spot price reflects the market value of wholesale silver traded in global financial markets. Physical silver bullion typically sells at a premium to the spot price because additional costs are incurred to produce, transport, and deliver the metal.

These costs may include:

  • Refining, minting, and assaying bullion products
  • Secure transportation and insurance
  • Storage and inventory management
  • Financing and working capital costs

As a result, physical bullion products generally trade above the underlying silver spot price. The premium is the price the buyer pays above the spot price. 

It is also important to distinguish between physical silver and paper silver products. Physical bullion represents direct ownership of a tangible asset, while paper silver products primarily provide exposure to silver prices through financial instruments. For long-term investors, physical silver offers the benefit of direct ownership without reliance on a counterparty. However, because physical bullion involves manufacturing, logistics, and distribution costs, it will typically carry a premium over the spot price.

The premium on bullion varies depending on factors such as the product type, manufacturer, market demand, inventory availability, and prevailing supply conditions. While bullion products carry a premium above the underlying metal value, these premiums are generally modest compared to retail silver products such as jewellery, where a significant portion of the price may reflect craftsmanship, branding, and retail mark-ups rather than metal content. In line with economies of scale, larger bullion products typically command lower premiums per ounce than smaller products, making them a more cost-effective way to acquire precious metals.

More on "Paper Silver"
The exact ratio between physical silver and paper silver exposure is not known and depends on how "paper silver" is defined. Estimates vary widely because they may include futures contracts, options, derivatives, unallocated accounts, leasing arrangements, and other forms of exposure. Some analysts argue that paper claims may exceed physical silver by many multiples, and it is a safe assumption that there are somewhere between 10 and 100 paper derivative claims for every ounce of physical silver. While they tend to be a popular option for online trading due to lower transaction costs, it carries significant counterparty risk. 

In this context, the simplicity of direct physical bullion ownership and the absence of counterparty risk make it well suited as a long-term hedge against inflation, currency debasement, and broader financial instability. Physical bullion may also benefit during periods of declining confidence in financial institutions or complex financial products.

Buy and Sell S.T.A.R. Grams
S.T.A.R. Silver Grams represent the client’s fractional ownership of fully insured and allocated investment-grade silver bullion stored in our vault. The bullion is not on our balance sheet and can be publicly audited anytime via our real-time silver tracker. S.T.A.R. Grams allows you to diversify into gold and silver at lower premiums while benefiting from physical ownership. [Learn More]

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.
 

 

Permalink to answer

 

No, we do not offer a price match. We strive to offer competitive pricing and volume-based discounts through our Discount Tiers.

When comparing bullion prices, it is important to consider the total acquisition cost, not just the advertised product price. A lower price from a foreign dealer overseas may not include costs such as:

  • Shipping and delivery charges
  • Insurance for high-value shipments
  • Import duties, GST, or other taxes (where applicable)
  • Currency conversion fees
  • Bank transfer fees
  • Risks associated with international shipping and settlement

In addition, some overseas dealers may not ship internationally or may provide limited insurance coverage for bullion shipments.

When comparing prices, please ensure that you are comparing the same product and taking into account all associated costs.

Silver Bullion's prices reflect inventory available locally in Singapore, providing customers with transparent pricing and reducing many of the risks and uncertainties associated with overseas purchases.

Ultimately, the true cost of bullion ownership is the total amount paid to receive the metal safely and securely.

 

 

Permalink to answer

 

Most bullion products sold by Silver Bullion qualify as Investment Precious Metals (IPM) and are exempt from GST in Singapore. As a result, no GST is charged on qualifying bullion products, and the price displayed is the final product price before any applicable shipping, storage, or other service-related charges. Your invoice will clearly indicate the GST treatment of the products purchased.

 

 

Permalink to answer


Precious metal prices are linked to live market prices and foreign exchange rates, both of which can change throughout the day. As a result, product prices may continue to update while items are in your shopping cart. The price is only locked in when you successfully submit your order by clicking "Submit Order" on the order summary page. Until an order is submitted, all prices remain subject to market movements.

 

Discount Tier Program

Permalink to answer

 

The Discount Tier Program rewards customers with progressively better pricing based on their cumulative purchases.

Unlike traditional volume discounts that apply only to a single order, our Discount Tier Program combines the points earned from your previous purchases with the points in your current shopping cart to determine your discount tier. This means that every qualifying purchase contributes towards future discounts.

Benefits of the Discount Tier Program

  • Existing customers may qualify for immediate discounts based on their accumulated purchase history.
  • Discounts can increase over time as your total purchases grow.
  • Even smaller, regular purchases can contribute towards higher discount tiers.
  • Products can be mixed and matched, as tiers are based on a common points system across all qualifying bullion and EV metal products.

How Does It Work?
When you add items to your shopping cart, the system calculates the total points from:

  • The items currently in your cart
  • Your historical qualifying purchases (when logged in).

Once the combined points exceed a tier threshold, the applicable discount is automatically applied.

Points Allocation
Each purchase 1oz of bullion, or ton of EV metals, contributes points as follows:

Product Points

  • 1 oz Silver 1 point
  • 1 oz Gold 10 points
  • 1 oz Platinum 10 points
  • 1 oz Palladium 5 points
  • 1 oz Rhodium 1 point
  • 1 ton Nickel 322 points
  • 1 ton Cobalt 1,286 points

Discount Tiers
Tier Points Required

  • Tier 1: 0 - 2,999 points
  • Tier 3: 3,000 - 9,999 points
  • Tier 5: 10,000+ points

 

 

Permalink to answer

 

Yes. Clients who store their S.T.A.R. Parcels with us under S.T.A.R. Storage may qualify for discounted storage fees based on the total quantity of metals held in storage. Storage discounts are applied automatically in accordance with the applicable storage Schedule of Charges and are calculated based on your stored holdings. As your holdings increase, you may qualify for lower storage rates. 

Points Value per Metal Type and Weight:

  • Silver: 1 point per troy ounce
  • Gold, Platinum, Palladium: 10 points per troy ounce
  • Nickel: 80.5 points per 250 kg
  • Cobalt: 321.5 points per 250 kg

Applying Points to Storage Rates:

  • Standard Rate: Applied to holdings below 10,000 points.
  • Discounted Rate: Applied automatically when holdings reach 10,000 points.
  • Bulk Rate: Applied when holdings exceed 50,000 points.

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

 

Permalink to answer

 

Yes. Points earned from qualifying purchases do not expire. As long as you continue to use the same Silver Bullion Account, your historical purchases will continue to count towards your accumulated points balance and Discount Tier eligibility, regardless of when the purchases were made.

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

 

Permalink to answer

 

All purchases of metals will count towards your total "points" count.

 

 

Permalink to answer

 

Gold purchases earn 10 points per troy ounce purchased.

  • 1 oz of gold = 10 points
  • 2 oz of gold = 20 points
  • 10 oz of gold = 100 points

Points are automatically credited based on the quantity of gold purchased and contribute towards your overall Discount Tier.

As silver earns more points relative to its purchase value, customers who primarily purchase silver may progress through the Discount Tiers more quickly. However, all qualifying gold purchases still contribute towards your accumulated points balance.

 

 

Permalink to answer

 

After logging in, click on your username at the top-right corner of the screen and select Order History.

The Order History page displays your past orders, including their status, the points earned for each order, and your accumulated points balance from bullion and EV metals purchases.

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

 

Permalink to answer

 

Yes. Your accumulated points from past purchases are combined with the points from the items currently in your shopping cart when determining your Discount Tier.

For example, your existing 300 points plus the 9,700 points from your new order would give you a total of 10,000 points. As soon as your cart reaches the qualifying threshold, the applicable discount is automatically applied and reflected in the prices shown in your shopping cart.

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

 

Shipping

Permalink to answer

 

We do not ship metals overseas, but we will recommend that you store precious metals in our vault for systemic wealth protection reasons, as explained in this link https://www.silverbullion.com.sg/store-precious-metals-singapore

 

 

 

Permalink to answer

 

Yes, we can arrange for the shipping of metals overseas to your address, and we will engage a third-party secure shipping company. Shipping charges will apply.

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

 

Permalink to answer

 

Yes. You can place an order and lock in a price from anywhere in the world.

However, payment must still be initiated within the standard payment deadline, typically within two business days of placing your order.

Once payment has been received, we will hold the bullion for you until it is ready for collection. After a collection notice has been issued, customers are generally required to collect their bullion in Singapore within two weeks. If you need more time, please contact us at your earliest opportunity to avoid any additional charges for late collection.

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

 

Selling Your Metal To Us / Our Buyback Program

Permalink to answer

 

To sell metals back to Silver Bullion, please submit a sellback order through our online Sellback page: https://www.silverbullion.com.sg/Sell

Once your sellback order has been submitted:

  • Please bring the metals to our office within one (1) business day.
  • All sellback orders are binding once submitted.
  • Cancellation fees and/or market loss charges will apply if a sellback order is cancelled.
  • Products must pass our authentication and inspection process before payment is released.
  • Products that are damaged, altered, or in poor condition may receive a reduced buyback price or may not be accepted for buyback.
  • We may also buy back certain non-IPM products that were originally purchased from Silver Bullion.

After the metals have been authenticated and accepted, payment will be made according to the payment method selected in your sellback order.

Please note that Silver Bullion reserves the right to decline a buyback if the metals are not delivered within the required timeframe or do not meet our buyback requirements.

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

 

Permalink to answer

 

Yes. We regularly purchase investment-grade gold, silver, and platinum bullion, regardless of where the bullion was originally acquired.

As part of our commitment to providing two-way liquidity, we support both the purchase and sellback of precious metals and have successfully handled transactions ranging from small quantities to multi-million-dollar values.

How will I receive payment for my sellback?
Payment is typically made via bank transfer to your designated bank account after the metals have been authenticated, accepted, and processed.

For larger sellback transactions:

  • Sellbacks within SGD 100,000 are typically paid within two (2) business days.
  • Sellbacks exceeding SGD 100,000, or during periods of unusually high sellback volume, may require up to five (5) business days for payment processing.

All sellbacks remain subject to our Terms of Service.

About Placing Multiple Orders
Clients may only have one outstanding retail sellback order at a time. [Read More]

This policy helps ensure a fair and efficient market for all clients, as each sellback order is a binding contract that requires us to commit resources, pricing, and risk management activities. As demand for physical precious metals continues to grow and market volatility increases, we have seen a rise in clients placing multiple unfunded buy or retail sell-back orders at different price levels, then selecting only the most favourable order and requesting the cancellation of the others. Therefore, this default limit was introduced. The default limit of one unfunded buy order or retail sell-back order per client does not apply to:

  • S.T.A.R. Storage Clients who have existing metals in their holdings.
  • Clients with an assigned Customer Service Representative or Relationship Manager
  • Clients who have pre-funded their orders (for buy orders)

Order Cancellations
As all orders are binding, please understand that cancelling orders will result in Cancellation Fees and Market Loss charges. [Read More]

Looking for a dedicated Customer Service Representative or Relationship Manager? Our team will be happy to assist with matters regarding your account. Contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

 

Permalink to answer

 

Payment is made via bank transfer to a bank account held in the customer's name only. 

Sellback at Our Retail Shop
For retail sellbacks, payment will be processed after the metals have been verified and received by our team.
Sellbacks exceeding SGD 100,000 are typically paid within two (2) to five (5) business days.

Sellback via S.T.A.R. Storage
For S.T.A.R. Storage sellbacks, payment will be credited to your linked bank account within two (2) to five (5) business days following successful processing of the sellback request.
Instead of a bank transfer, you can choose to send your proceeds to your Silver Bullion Account's Cash Balance. Amount in your Cash Balance can be used for your next purchase.
You can also receive payment in your P2P Balance, which you can use to participate in Silver Bullion's P2P platform. [Learn More]

Note(s):
In accordance with our Terms of Service, we will be required to collect all necessary information from the customer for AML/KYC purposes before entering into a transaction. Please note that we strictly cannot send proceeds to a third-party bank account.

 

 

Permalink to answer

 

There is a saying in the precious metals industry: “If you cannot touch it, you do not really own it”.

Physical silver and paper silver are fundamentally different products. When you purchase physical silver, you are acquiring a tangible asset that must be refined, minted, transported, insured, stored, authenticated, and delivered. These costs are reflected in the premium above spot prices and the buy/sell spread.

Paper silver products, on the other hand, generally provide exposure to the price of silver without requiring physical delivery, storage, or handling of the metal. As a result, transaction costs are typically much lower and buy/sell spreads tend to be narrower.

Physical silver offers the benefit of direct ownership of the underlying metal, without relying on a financial intermediary to honour a contract or maintain a position. Many investors view this as an important advantage for long-term wealth preservation and diversification.

For investors seeking short-term trading exposure to silver prices, paper products may offer lower transaction costs. For those seeking direct ownership of a physical asset, physical bullion remains a popular choice despite its wider spreads.

Looking to get started? If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

 

Permalink to answer

 

Since it has been withdrawn from storage and has been collected by you previously, a test will be required during a sellback. Even if a parcel remains sealed and untampered after being withdrawn from S.T.A.R. Storage, we are required to authenticate the bullion before completing a buyback.

As part of our verification process, the parcel seal will be opened, and the bullion may be subjected to one or more authentication procedures, including:

  • Weight Test
  • ECM Test
  • Density Test (where applicable)
  • X-ray Analysis (where applicable)
  • Ultrasound Test (where applicable)

 

 

Permalink to answer

 

Our current buyback prices are published on our website and can be viewed on the respective product pages under the Precious Metals section: https://www.silverbullion.com.sg/Sell

There are no additional fees or charges for standard sellback transactions. The price quoted at the time you submit your sellback order is the price used to calculate the proceeds of your sale, subject to our Terms of Service.

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

 

Permalink to answer

 

Yes. Depending on the transaction, sellback proceeds may be paid in SGD, USD, EUR, or Bitcoin. For S.T.A.R. Storage sellbacks, the platform allows you to lock in a sell price in SGD, USD, EUR, or Bitcoin.

For Bitcoin sellbacks, your Bitcoin wallet address must be registered with us before the transaction can be processed. Bitcoin payouts have a sellback daily limit of below USD 20,000.

For security reasons, payments can only be sent to your linked bank account or registered Bitcoin wallet address. All sellback transactions are subject to our Terms of Service

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

 

Permalink to answer

 

Yes. For retail sellback transactions conducted at our office, we are required to obtain a copy of your NRIC, passport, or other government-issued identification document for identity verification and compliance purposes.

This helps us accurately verify the identity of the person conducting the transaction and comply with applicable regulatory, anti-fraud, and record-keeping requirements.

Our collection and use of identification documents are carried out in accordance with applicable laws and regulations, including Singapore's Personal Data Protection Act (PDPA) and related guidance issued by the Personal Data Protection Commission (PDPC).

Where required, we collect identification documents only for legitimate business and compliance purposes and handle such information in accordance with our privacy and data protection policies.

If you have any questions or need assistance, please contact us at [email protected] or call us +65 6011 0448 / +65 6100 3040.

 

 

We use cookies to improve your experience and analyze site traffic. Some cookies are optional and require your consent.

More information