Buy Order Submission

You may purchase precious metals or other products we offer by submitting a Buy Order through our Website, in-person through our retail store, by telephone, email, facsimile, or any other method that we may, from time to time, accept. Submitting an order through the Website, by telephone, email, or facsimile requires you to agree to our full Terms of Service, including our order cancellation and market loss policy.

When a Buy Order is submitted by you, the price at which your order is submitted is the locked-in price and a binding legal agreement between you and Silver Bullion is created for the purchase of the products at the locked-in price.

After you have submitted a Buy Order, we will send you, depending on your preference, the "Order Confirmation" via email or secure notification.

Purchase of In-Stock and Pre-Order Products

The Buy Order you have submitted may be for precious metals or other products that are "In-Stock" and are ready for collection at our Singapore retail store, or delivery to your Silver Bullion Account, as the case may be. Alternatively, it may be a "Pre-Order" whereby precious metals or other products are yet to be delivered to us by the respective suppliers.

You will be able to access the availability of our "In-Stock" products in real-time on our Website as well as conservatively estimated ‘Pre-Order’ delivery/availability times, which are updated regularly. Pre-orders involve a potential counterparty delivery risk and are subject to Force Majeure events.

The availability of certain products does not affect the locked-in price of the precious metals or other products you ordered.

Order Collection

Non-storage orders can be personally collected by you or your authorized representative through an ‘Over-the-Counter Pickup’ arrangement at our Singapore retail store. Collection by your authorized representative will require an advance written authorization from you via email or secure notification. We reserve the right to refuse to hand over the order to your authorized representative should we fail to verify, to our satisfaction, the authorized representative identity and your advance written authorization.

Your collection of a non-storage order must occur within one (1) month of the pickup notification sent to you via email or secure notification, failing which, the order will start to incur a fee ("Uncollected Order Fee") as specified in our Schedule of Charges.

Should you continually fail to collect your order within six (6) months of the pickup notification, you agree that such uncollected order will be automatically sold back to us at the prevailing buyback price with the proceeds to be credited to your Cash Balance.

Storage Orders Completion

S.T.A.R Storage orders are completed by our legal transfer of the Parcel(s) to your name. We will provide you with an invoice evidencing the transfer of ownership of the specific Parcel(s) to your name under Singapore law.

Order Cancellation

YOU HAVE NO CONTRACTUAL RIGHT TO CANCEL A CONFIRMED ORDER. By submitting a buy order, you have entered into a binding legal agreement to purchase precious metals or other products from us at the quantity and price specified at the time of your order submission.

We reserve the right, at our sole discretion, to allow the dissolution of the binding legal agreement between you and Silver Bullion by the cancellation of your outstanding order, subject always to our Cancellation and Market Loss Policy under Clause 6. Any cancellation requests must be filed via telephone during normal business hours. Silver Bullion will evaluate any request to cancel an order on a case-by-case basis, and only under extraordinary circumstances will a cancellation request be approved.

Sellback Order Submission

You may sell back to us precious metals or other products online through our Website, or in-person through our retail store. Over-the-Counter Sellback can also be submitted through our Website provided that the bullion is delivered to our retail store no later than the next day. Sellback of Parcels under S.T.A.R. Storage can be submitted anytime through our Website.

When a Sellback Order is submitted by you, the price at which your sellback order is submitted is the locked-in price and a binding legal agreement between you and Silver Bullion is created for you to sell the precious metals or other products at the locked-in price.

For Over-the-Counter Sellback:

After you have submitted a Sellback Order, we will send you, depending on your preference, the "Order Confirmation" via email or secure notification.

Sellback Completion

Depending on the amount and payment method, payments for Sellback Orders shall be made within 5 business days. The issuance of payments from us to you can be in the form of cash (in Singapore dollar and subject to a maximum cash amount), by cheque, bank transfer to your Linked Bank Account, cryptocurrency to your Linked Cryptocurrency Address or credited to your Cash Balance or Peer-to-Peer Fund Balance.

Upon completion of your Sellback Orders and after our issuance of payment to you, you will receive a ‘Purchase Order’ from us listing all details of the transaction, including mode and date of payment. This document serves as evidence of your sale to us.

Sellback Cancellation

YOU HAVE NO CONTRACTUAL RIGHT TO CANCEL A CONFIRMED SELLBACK. By submitting a Sellback Order, you have entered into a binding legal agreement to sell precious metals or other products to us at the quantity and price specified at the time of your order submission.

We reserve the right, at our sole discretion, to allow the dissolution of the binding legal agreement between you and Silver Bullion by the cancellation of your outstanding sellback order, subject always to our Cancellation and Market Loss Policy under Clause 6. Any cancellation requests must be filed via telephone during normal business hours. Silver Bullion will evaluate any request to cancel a sellback on a case-by-case basis, and only under extraordinary circumstances will a cancellation request be approved.

We reserve the right to cancel a Sellback Order should you fail to deliver the items you agreed to sell within two (2) days from the sellback order submission.

Storage of Precious Metals and Other Products

When you use S.T.A.R. Storage, you authorize us to arrange for the storage, transportation, and insurance of your Parcel(s) held by us in custody on your behalf, as may be necessary for the circumstances. This authorization shall be deemed to include an authority to enter into contracts on your behalf without prior notice, as your agent, limited in scope to the storage, transportation, or insurance for your Parcel(s).

We undertake that the safekeeping of your Parcel(s) under S.T.A.R. Storage is structured as a bailment for the purpose of arranging the strongest and simplest legal protection for the assets you store with us. Save for the limited and specific agent relationship referred to above, our agreements do not create any other form of agency relationship between you and us and do not create a partnership, joint venture, or other similar legal arrangements between you and us.

Ownership of Parcel(s) Stored

The secure storage services provided under Clause 3.1 constitute a bailment agreement between you and Silver Bullion, and the sole title and ownership of the Parcel(s) shall remain under your name. Your ownership of your Parcel(s) will be evidenced by the invoice issued by us to you and by the publicly available Parcel Ownership List, listing your S.T.A.R. ID as the owner of your Parcel(s).

In the unlikely event that Silver Bullion or the Vault Operator, declares bankruptcy or is deemed to be bankrupt or any similar legal equivalent thereof, your Parcel(s) shall remain your sole property, and in no event shall it ever be considered or treated as part of the bankrupt estate and Silver Bullion or the Vault Operator, as the case may be.

Insurance Protection of Parcel(s)

Silver Bullion undertakes to ensure that the Parcel(s) you store under S.T.A.R. Storage has adequate insurance protection against physical loss, damage, or destruction, including but not limited to those arising from fire, theft, employee infidelity, and mysterious disappearance. The cost of such insurance protection is included in the storage fee you pay to us for the secure storage of your Parcel(s) under S.T.A.R. Storage. Silver Billion shall make available to you the Certificate of Insurance to be viewable on our Website by users who have an interest in the insurance cover provided.

How Your Parcels are Stored

Precious metals or other products received and stored are always uniquely identified and stored as a Parcel in a fully secure and traceable manner under high-definition CCTV surveillance. This procedure allows every Parcel to be uniquely identified and tracked to ensure your assets are reliably segregated and exclusively assigned to their unique owner. You will have access, through our Website, to the following Parcel details:

Physical Inspection and Live Audit

You may submit a request for an appointment to personally audit your S.T.A.R. Storage parcel(s) during the standard opening hours of the Vault Operator. Such personal audit can either be through a physical inspection of the parcels in the vault or through our Live Audit services performed via video conferencing. Access will be subject to: (a) available time slots on any given day, (b) our successful verification of your identity based on our security protocols, (c) your compliance with our safety and security protocol, and (d) the payment of the appropriate additional fee for the service as stipulated in our Schedule of Charges.

During your visit to the relevant vaulting location, you may have access to our confidential information. You undertake not to use any of the confidential information that you obtain during your visit or disclose that confidential information to anyone else.

Withdrawal of Parcel(s) from S.T.A.R. Storage

You have a right to withdraw or take physical delivery of the Parcel stored with us under S.T.A.R. Storage, save for those you pledged as Collateral for a Loan under the Secured Peer-to-Peer Loans platform. For any such pledged Parcel, you are required to repay the Loan in full before a withdrawal or physical delivery of the Parcel can be requested.

You understand that you cannot claim withdrawal directly from the Vault Operator. Your right to withdraw is to be effected through us, who have the means and responsibility of identifying your reliably. Silver Bullion accepts responsibility for implementing security procedures that prevent the unauthorized removal of bullion from a vault.

Acceptance and Period of Responsibility for Storage

The responsibility of Silver Bullion for Parcel(s) stored under and subject to this agreement shall commence upon physical receipt by us or by the Vault Operator of the goods for storage. Such responsibly by us to you shall remain in effect until the Parcel(s) are withdrawn or sold. You agree that if you withdraw your Parcel(s) or otherwise sell them to us, your bailment with us for such Parcel(s) will terminate and that the record keeping of the creation and termination of the bailment is to be performed by us according to the Terms of Service.

Buyback Guarantee

We guarantee to buyback precious metals stored under S.T.A.R. Storage or S.T.A.R. Grams subject to the terms of service.

S.T.A.R. Storage Transfer-In

You may ship or deposit your precious metals to us, and have it authenticated and transferred into our storage after our obligatory DUX bullion test ("Transfer-in Process").

You agree that you will only ship bullion to us after a transfer-in order is initiated by you on our Website and a transfer-in order confirmation is received by you via email or secure notification. We may decline or refuse to accept delivery or transfer-in of:

• precious metals or other products with no corresponding transfer-in order;
• precious metals or other products that are not on the list of goods accepted for transfer-in;
• precious metals or other products that are not in the specified packaging (e.g., loose coins);
• precious metals or other products that are not in the specified quantity for the parcel (e.g., 3 bars for a standard 5 bar parcel); and
• luxury watches or jewellery that are inadequately packaged and/or require special handling.

You agree not to ship, deposit, or transfer-in to us, other items, including any liquid, prohibited or restricted articles, contraband, perishable items, illegal substances of any kind, firearms, any other goods or merchandise whose import, export, or possession thereof is prohibited by law or anything of an explosive or dangerous or hazardous nature or anything which may become a nuisance or for any other purposes than for the deposit of valuables or other assets of similar nature.

You agree that the shipment, delivery, and appropriate packaging of items for deposit or transfer-in shall be your sole responsibility. Your packaging of fragile items for shipment or delivery to us must be in accordance with the industry standards for the type of items to be stored so as to adequately protect the items from damage due to handling by multiple parties. If the item jewellery or a watch, each must be secured and either individually wrapped or packaged in container so that no jewellery and/or watch can come in contact with each other. You agree to provide advance written notice of any fragile items to be shipped, delivered, or deposited to us.

Should you ship, deliver or deposit to us, any non-tax free items (e.g., jewellery or watches, US gold eagles, private mint bars, gold krugerrands, etc), or any bullion that is not on the "IPM Tax Free List", or should your shipper wrongly declare your items to the Singapore Customs, causing taxes and import duties to be levied, you agree to be solely responsible for eventual taxes resulting from such shipment and you understand that we may not be able to accept such item for storage. In any such case, we will contact you to arrange for the payment of such taxes. Should you fail to settle with us such tax obligation after several payment demands, we may, as a last resort, sell your Parcel(s) to settle such tax obligations.

DUX testing and ECM are non-destructive testing methodologies that measure material characteristics of a given sample and evaluates whether the results fall within acceptable material tolerances that are characteristic of precious metals that pass the DUX or ECM testing is considered by us to be genuine. We do not buy, sell, or store precious metals that fail the DUX or ECM test and/or precious metals that is not deemed genuine.

When you purchase precious metals from us, we guarantee that these precious metals are genuine and are either purchased directly from the mint or fully tested by us. In the unlikely event that the precious metals purchased from us turns out to be fake, counterfeit, or of a significantly lower purity as stated in the product, we will provide a replacement of your precious metals with the same type or if the type is unavailable, with a similar type of precious metals with the same or better purity. A claim under this guarantee is subject to the following conditions:

Once your claim is lodged under this guarantee, Silver bullion undertakes to respond as soon as possible, but no later than 14 business days after we have received the claim.

Cancellation Policy

Order cancellation, if initiated by you, shall be subject to our Market Loss Policy plus cancellation fee. Cancellation fees are calculated as 5% of the order total (minimum of SGD 45). For the avoidance of doubt, cancellation of an Over-the-Counter Sellback Orders due to your non-delivery of precious metals or other products shall be deemed as a cancellation initiated by you.

Once we approve an order cancellation request initiated by you, an ‘Order Cancellation’ email and/or secure notification shall be sent to you, followed by an invoice for any amount due from you. We may refuse new orders until the excess amount is paid in full.

Silver Bullion reserves the right to cancel any order if we are unable procure any or adequate precious metals or other products to satisfy your order due to causes beyond our control, the order is deemed questionable, suspicious, too significant of risk, incorrect in confirmed price, or if payment has not been received within a specified time frame. Silver Bullion likewise reserves the right to refuse or cancel any sellback order if the items are deemed to be questionable or are suspected to be fake or counterfeit or are not in original condition (applicable for Over-the-Counter Sellback).

Market Loss Policy

Upon cancellation of an order, you shall be liable for any price difference, which shall be the difference of the price at which we sold to you or bought from you and the prevailing market price or prices at the time of the cancellation ("Market Loss"). If the cancelled order is payable with cryptocurrency (e.g. bitcoin), you shall also be liable for any cryptocurrency price difference, which shall be the difference of the cryptocurrency lock-in price and the prevailing cryptocurrency price at the time of the cancellation.

For the avoidance of doubt, you shall be liable for the cryptocurrency price difference under this paragraph when:

Any market gain by us on cancellations shall not be refunded to you and shall remain our property.

We will charge fees in respect of the services provided to you under these and at the manner and rate specified in the Schedule of Charges (as amended from time to time) and shall be subject to other terms as specified in the Funding and Payment Terms, including those relating to late fees and unsettled orders and charges.

Storage fees are payable for the duration your Parcel(s) are stored with us under S.T.A.R. Storage. Storage fees shall be prepaid and will commence on the date you become the legal owner of your Parcel or, in the case of a Transfer-In, the date the goods were received by the vault. You may purchase additional storage months in the event your existing prepaid storage period has expired. In the event you decide to sell or take physical delivery of your Parcel(s), we will refund you any unused paid storage or charge any outstanding dues on a daily pro-rata basis.