What happens if I can't access Silver Bullion’s website to roll-over my loan due to internet disruptions?

In the event of widespread internet disruptions (e.g. due to undersea cable cuts), we have the following measures to ensure you can meet your loan obligations:

Alternative Communication Methods
If you are unable to access our website, you can contact us via phone at +65 6100 3040. Our communication infrastructure includes multiple redundancies, such as local landlines with VoIP capabilities, mobile networks, fiber internet with multiple providers, and satellite internet. Our team will assist you in rolling over your loans or addressing any account-related matters through these channels.

Grace Periods and Flexibility
We understand that logistical delays, such as high call volumes or temporary communication challenges, may occur during disruptions. In such cases, we will consider reasonable grace periods for rollovers to ensure you are not penalized for circumstances beyond your control.

Force Majeure Clause
Should all alternative communication methods, including phone lines, also become unavailable due to an extraordinary, unforeseen, and uncontrollable event, this would qualify as a force majeure situation. In such cases, loan rollovers would be delayed without penalty until communication channels are restored, and sufficient time will be provided for affected clients to take the necessary actions once normalcy resumes.

We encourage you to prepare by keeping your account and contact details and our alternative contact information readily accessible.