What does “Pre-Order” for a product mean?

“Pre-Order” appears when all currently available bullion have already been purchased by other customers, and no inventory remains for immediate assignment or collection.

Because all orders must be fully backed by physical bullion, new orders are placed on pre-order until additional bullion arrive from the refiner. Once your order is confirmed, your price is locked in and will not change while the order remains on pre-order status.

Once the bullion is received, the following steps take place:

• For Retail Collection orders, a separate collection notice will be sent once the bullion is ready for collection. The order will remain open until the collection process is completed.

• For S.T.A.R. Storage orders, the bullion will be assigned to your account once available. The pre-order will then be closed automatically, and you will receive a separate Order Completion message and invoice confirming the assignment.