How do you know the customer parcel holdings are correct, can the records be lost?

The S.T.A.R. Storage system was designed to minimize manual data entry which typically is the primary source of potential errors. Furthermore, a well designed data structure, sets of redundancies and cross checks make this system robust and transparent. More importantly, the system is designed to have a paper backup of all transactions so that we can verify orders or holdings independently from the IT system if necessary.

Tehnical crosschecks: S.T.A.R. Storage uses two separate inventory systems that crosscheck each other. Should an inconsistency occur in one it would be detected by the other system. This design greatly increases transparency which in turn makes the system more reliable. Other technical functions and design features ensure that the risk of errors occuring is minimized.

Non-technical and Vault Operator redundancies: S.T.A.R. parcel ownership lists data are backed up by vault operator inventory lists and all S.T.A.R. transactions are based on invoices and purchase orders. These documents are printed out and archived when issued as part of accounting procedures and auditing requirements.

Customers can view and crosscheck all these documents as well so the system’s transparency implicitly ensures a very high level of accuracy and fast response should any discrepancies occur.