2014 Holiday Special

1) For existing customers:
•    Login to your Silver Bullion account.
     For new customers:
•    On the top right hand corner, click on “Create new user”.
•    Once an account has been created successfully, log in to your account.

2) Click on “BUY” and browse through our bullion categories.

3) After deciding on your purchase, click on
•    “ADD TO CART” for local pick up at our store
OR
•     “ADD TO STORAGE” for storing your purchases at The Safe House.
For more information on The Safe House, click here

4) The one-time additional 1,500 boz and one-time tier 5 discounted rate for tier 5 customers will be reflected in both your ‘SHOPPING CART’ and  ‘DISCOUNT TIER’. Click on “2014 Holiday Special” for more details.

5) Fill in all necessary fields, and click on “Proceed with order” to complete the transaction.

 

 

Q1) What is boz and for the one-time additional 1,500 boz, does that mean that I will be getting 1,500 ounces of physical bullion for free?

boz is an abbreviation Silver Bullion used to keep track of the number of ounces of bullion a customer has purchased from us on a cumulative basis. The one-time additional 1,500 boz do not mean that customer is getting free silver or gold bullion. It means that we award the additional boz as a bonus to their cumulative ounce count so that the customer can potentially increase their tier level and enjoy lower rates.

Q2) How does your discount tier system work?

Our discount tier system works like a loyalty programme as we want to have a continuing relationship with our customers. Thus, we keep track of customers' past purchases and would add it to their current order to determine their volume discount. To find out more, click here

Q3) How long is this promotion and will Silver Bullion have the same promotion in the future?

The 2014 Holiday Special, duration is from November 30th to 31 December 2014. Last day of promotion will be on 31 December 2014 (Singapoe timing 23:59). Silver Bullion launches promotions from time to time based on market demand and several factors. To receive news on our latest promotions or events, please check our website regularly or subscribe to our newsletter by entering your email address at the right hand corner of the link here

Q4) You mentioned that I will get one-time additional 1,500 boz upon submitting bullion orders during the promotion period. Is there any minimum purchase requirement?

Our minimum purchase requirement on a per order basis is SGD$500. Thus, customers will only be awarded the one-time additional 1,500 boz if they have met the minimum purchase requirement.

Q5) How do I know if the one-time additional 1,500 boz has been added to my cumulative ounce count?

After adding your order to your shopping cart, you will realize that the total boz reflected under your discount tier will increase by additional 1,500 boz plus your purchases. As the additional 1,500 boz is only granted on a one time basis, for subsequent purchases, customer will see the message “Congratulations, you redeemed the 2014 Holiday Special and the additional 1,500 boz are permanently counted towards your discount tier."

Q6) I am a tier 5 customer. How do I know if the further discount on my tier 5 rate has been applied?

After adding your bullion order to the shopping cart for the first time during the promotion period, the total price reflected already takes into account the discounted rate. Please note that the discount to your tier 5 rates will only be on a one time basis. For subsequent orders, you will purchase at tier 5 rates without further discount.

Q7) What are the modes of payment?

Payment should be effected within 2 working days from the time the order is submitted. A cancellation charge of SGD$45 plus the difference in the previous lock in price and the new market price will be imposed if orders are cancelled. For more info, click here


Q8) What is The Safe House?

The Safe House is an entity that provides secured storage services and stores all bullion held in a bullion storage programme known as S.T.A.R.@TSH. S.T.A.R.@TSH is administered by Silver Bullion Pte Ltd. The Safe House does not buy or sell bullion and it is a subsidiary of Silver Bullion. To find out more, click here


Q9) I have further questions and I would like to submit feedback.

Please e-mail us at [email protected] or contact us at (+65) 6100-3040.

 

  1) This promotion is valid for all orders submitted from November 30th to 31 December 2014 and applies for all local orders, pre-orders and S.T.A.R. Storage order. Last day of promotion will be on 31 December 2014 (Singapore timing 23:59).

  2) Payment must be effected within 2 working days once price is locked in.

  3) For cancellation of order, a cancellation fee of SGD$45 plus the difference in the previous locked in price and the new market price will be imposed.

  4) Minimum purchase requirement on a per order basis is SGD$500.

  5) Each customer regardless of tier will only be entitled to the additional 1,500 boz on a one time basis. This means that after the first order has been submitted during the promotion period,  the additional 1,500 boz should have already been added to their cumulative ounce count and for subsequent purchases, there will no longer be an additional 1,500 boz.

  6) Tier 5 customers will enjoy further discounts on their tier 5 rates on a one time basis, when submitting a bullion order during the promotion period. The discount to the bullion purchases will be applied upon the first order submitted during the promotion period. For subsequent orders, tier 5 customer will purchase at tier 5 rates without further discount.

  7) Silver Bullion Pte Ltd's decision on all matters relating to the Promotion will be final.

  8) Silver Bullion Pte Ltd will not be responsible or held liable for any loss to or expenses you or any person incur in connection with the Promotion, including any error in computation, any breakdown or malfunction in any computer system or equipment.

  9) Silver Bullion Pte Ltd has the right to change any terms and conditions without giving you notice. This includes changing the rules relating to who is eligible for the Promotion and the dates of the Promotion.