Can I Cancel My Order?
Once an Order or Sellback has been submitted, prices are locked in, and a legally binding agreement is formed between you and Silver Bullion for the purchase or sale of precious metals or other products.
As market prices can fluctuate rapidly, Silver Bullion may immediately undertake transactions, hedging activities, or other arrangements based on your Order or Sellback. For this reason, orders and sellbacks are considered final and cannot be cancelled.
We understand that exceptional circumstances may occasionally arise. At our sole discretion, we may consider requests to cancel an Order or Sellback on a case-by-case basis. Any approved cancellation will be subject to our Market Loss Policy, together with a Cancellation Fee based on the Order or Sellback value.
Cancellation fees are calculated as 5% of the Order or Sellback total (minimum of SGD 45, whichever is higher) with Market Loss charges.
Learn more about our Cancellation and Market Loss Policy: [Learn More]
How Do I Request a Cancellation?
Cancellation requests must be submitted via Secure Notification Message during our normal business hours. Please note that cancellation requests are only considered under exceptional circumstances, and approval is not guaranteed.
